The most common problems we see are incomplete intake documentation that causes billing denials, prior authorization delays that slow delivery, handoff failures between departments that result in dropped orders, and inconsistent processes that make every order feel like the first. Each of these has a practical fix — and we've implemented them across a wide range of DME organizations.

Order processing and revenue cycle performance are tightly linked. When intake documentation is complete and accurate, billing claims are cleaner and get paid faster. When authorization workflows are efficient, orders fulfill sooner, which means billing starts sooner. Improving order processing is often one of the fastest paths to measurable revenue cycle improvement.

CMS added oxygen therapy, power wheelchairs, and CGMs to prior authorization requirements in late 2025, making prior authorization one of the most time-consuming functions in DME operations today. We build authorization workflows — documentation checklists, submission timing, follow-up cadences — designed around these expanded requirements, so approvals move faster and first-pass approval rates improve rather than falling further behind.

Operations & Workflow looks at your organization's processes broadly — billing, order processing, patient intake, and customer service together. This page is the deep-dive version specific to order processing: referral intake through delivery and documentation. If your challenges are concentrated in how orders move from intake to fulfillment, start here; if you're looking at operational performance more broadly across departments, start with Operations & Workflow.

Not usually. Most order processing breakdowns are process and accountability problems, not technology problems — the same system can run well or poorly depending on how intake, authorization, and handoffs are structured around it. We work within your existing systems wherever possible, and only recommend a technology change when the process fix genuinely requires one.