Southland Healthcare Advisors
Who We Serve
We provide advisory support to healthcare organizations focused on growth, performance improvement, and scalability. Our team partners with healthcare leaders to streamline operations, reduce inefficiencies, and build sustainable, high-performing organizations.
Our clients typically include Durable Medical Equipment (DME) companies, multi-specialty medical groups, pharmacies and laboratory services, chronic care management and remote patient monitoring organizations, physician practices, healthcare call centers, ancillary service providers, and startups expanding into the U.S. healthcare market. If your organization is underperforming, or poised for growth but lacking a clear roadmap, we can help.
Common Challenges We Solve:
1
Low Reorder Rates
Low reorder rates often signal gaps in patient engagement, follow-up, or internal processes. When reorders are missed or delayed, revenue suffers and patient continuity is disrupted. We help identify the root causes and implement practical improvements that increase retention and drive predictable, recurring revenue.
2
Inefficient or Inconsistent Call Center Operations
Call centers play a critical role in patient experience and revenue, yet many struggle with inconsistent processes and performance. Inefficiencies can lead to missed opportunities, long wait times, and frustrated patients. We help optimize call center workflows, staffing models, and performance management to improve consistency and outcomes.
3
Weak Patient Engagement and Follow-Up
Without consistent outreach and follow-up, patients are more likely to disengage from care. This impacts outcomes, satisfaction, and long-term retention. We help organizations build structured engagement strategies that improve communication, strengthen relationships, and support ongoing patient participation.
4
Limited or Outdated Managed Care Contracts
Outdated managed care contracts can restrict growth and limit reimbursement opportunities. Many organizations lack the data or strategy needed to renegotiate effectively. We help assess contract performance, identify opportunities, and support negotiations that align with financial and operational goals.
5
Unclear or Outdated Workflows and SOPs
When workflows and standard operating procedures are unclear or outdated, teams rely on workarounds that create inconsistency and risk. This slows performance and makes scaling difficult. We help document, refine, and standardize processes to improve efficiency, compliance, and accountability.
6
Unscalable Sales Processes
Sales processes that rely heavily on individuals rather than systems are difficult to scale. As demand grows, performance becomes inconsistent and opportunities are missed. We help design repeatable sales processes, metrics, and enablement strategies that support sustainable growth.
7
Billing and RCM Bottlenecks
Bottlenecks in billing and revenue cycle management can delay reimbursement and strain cash flow. These issues are often caused by process gaps, data issues, or lack of visibility. We help identify and resolve breakdowns across the revenue cycle to improve accuracy, speed, and financial performance.
8
Underperforming Teams
When teams underperform, the issue is often unclear expectations, misaligned incentives, or lack of support. Over time, this impacts morale and results. We help organizations clarify roles, strengthen performance management, and build teams that operate with accountability and confidence.
9
Unclear Leadership Structure or Accountability
Unclear leadership structures can slow decision-making and create confusion across the organization. Without defined accountability, priorities compete and execution suffers. We help establish clear roles, decision rights, and governance models that support alignment and effective leadership.